CarpetBossPro Blog — Upholstery, Rugs & Tile

Carpet Add-On Services on the Quote: Pet Odor, Stain Protector, Deodorizer and Spot Removal

The cheapest sale a carpet cleaner ever makes is the add-on. The customer already said yes to the cleaning. The van is already booked. Adding pet odor treatment to one room or stain protector to the living room takes a line on the quote and a few minutes on site. Yet a lot of companies only mention add-ons when the customer asks, which means most customers never hear about them.

Add-Ons Are Their Own Category

The last few guides covered items that are separate from the carpet, ending with Kitchens, Bathrooms and Entryways: Organizing Tile and Grout Jobs So Nothing Gets Missed. Add-ons are different. They are extras applied to work you're already doing: treatment on top of a cleaning, protection after it, a deodorizer at the end.

CarpetBossPro treats the main add-ons as checkboxes on every job and estimate: Pet Odor Treatment, Stain Protector and Deodorizer sit right next to the rooms and the upholstery. Spot removal and anything else you sell can go on your service list as its own priced service.

Putting Every Add-On on the Service List

An add-on that isn't on the list gets quoted from memory or given away. Set up each one with a price and a short description:

• Pet odor treatment. Per room or per area, such as $25 a room.
• Stain protector. Per room for carpet, per piece for upholstery.
• Deodorizer. Per room or per job.
• Spot removal. For spotting beyond normal pre-treatment, per area or per piece.

Price add-ons so they are worth the tech's time on site. An add-on priced too low trains your crew to see it as a hassle, and they stop offering it. An add-on priced fairly is one the tech is glad to sell, because it makes the stop better for everyone.

Keep descriptions plain and avoid promises. “Pet odor treatment, per room” is clear. “Removes every odor, every time” is a promise you can't keep in every home.

Offering Add-Ons on Every Estimate

CarpetBossPro estimates are built from your service list, so adding an add-on line takes seconds. A simple rule for the office: every carpet estimate gets at least one relevant add-on offered. A home with pets gets pet odor treatment. A home with a new sofa gets stain protector. A move-out cleaning gets deodorizer.

Each add-on shows as its own line, so the customer sees the base cleaning and the extras separately. The customer approves the estimate online, and the approved estimate becomes the scheduled job with every checkbox and note carried across.

For customers who hesitate, estimate follow-up emails go out on their own. Sometimes the add-on is the reason they come back and approve: they realized the pet odor treatment was what they actually wanted.

Templates Make Add-Ons a Habit

The surest way to get add-ons on every quote is to build them into estimate templates. A few examples:

• Pet owner package: carpet rooms, pet odor treatment on selected rooms, deodorizer.
• New furniture package: sofa, loveseat, stain protector on both.
• Move-out package: whole house carpet, spot removal, deodorizer.

The office picks the template, removes what doesn't fit and sends. Add-ons stop depending on whoever answered the phone remembering to mention them. More template ideas are in Estimate Templates for Upholstery Packages: Living Room Bundles, Move-In Sets and Rug-and-Sofa Combos.

What Happens After the Customer Says Yes

Selling the add-on is half the job. Doing it is the other half. In CarpetBossPro, when Pet Odor Treatment, Stain Protector or Deodorizer is on the job, the matching step shows up on the tech's carpet cleaning checklist. When it isn't, the step stays off. The tech can't miss a paid add-on without skipping a checklist step, and the office sees the finished checklist on the job.

Job notes add the specifics: “Pet odor treatment in the back bedroom and the corner by the sliding door.” New jobs at a home fill in from that home's last job, so next year's cleaning starts with the same add-ons unless the customer changes them.

Billing Add-Ons Clearly

When the tech taps Complete, the invoice is created with each add-on as its own line item and sales tax applied. The card on file can be charged at completion, or the customer can pay online in the customer app. A clear line like “Stain protector, sofa and loveseat” makes the charge easy to understand.

Itemized add-ons also help you later. When you look back at a customer's history, you can see exactly what they bought each year, which tells you what to offer next time. For billing details, see Billing Add-Ons as Line Items: Invoices That Show the Sofa, the Rug and the Protector Separately, and for the bigger picture, return to the CarpetBossPro upholstery cleaning software page.